Repair

Commercial refrigeration repair in London requires fast attendance and engineers who carry the right parts to fix the problem on the first visit. Our F-Gas certified repair team covers all 32 London boroughs with 24/7 emergency response, and we resolve the majority of faults within a single visit.

Refrigeration failure in a London kitchen cannot wait for parts to be ordered or for an engineer to become available in three days. We hold a comprehensive stock of components for all major commercial refrigeration brands on our vehicles, which means we diagnose and repair most faults the same day we attend.

Common Commercial Refrigeration Faults We Repair

Our engineers diagnose and repair all types of commercial refrigeration faults. The following are the most common repair jobs we attend in London.

Compressor Failure

Compressor failure is the most serious and expensive refrigeration fault. Signs include the unit running continuously but not reaching temperature, unusual noise from the compressor housing, or a complete loss of cooling with no compressor sound at all. We carry replacement compressors for all common commercial refrigeration brands and can complete most compressor replacements in a single visit.

Refrigerant Leaks

Refrigerant leaks develop gradually, causing slow temperature rise over days or weeks. Signs include frost patterns on the evaporator that are incomplete or absent, temperatures that are marginally above normal, and increased compressor run times. We use electronic leak detection equipment to locate leaks accurately, carry out the repair, and recharge the system to the correct refrigerant specification. All refrigerant work is completed under F-Gas Category 1 certification.

Condenser and Evaporator Fan Failures

Fan motor failures are common in commercial refrigeration and usually result in rising temperatures as airflow across the coil is reduced. We carry fan motors and fan blades for all common unit types and can complete most fan repairs in under an hour.

Defrost System Faults

Defrost faults cause ice build-up on evaporator coils, restricting airflow and reducing cooling capacity. The evaporator eventually becomes completely blocked with ice, at which point the unit loses all cooling ability. We diagnose defrost faults by checking defrost heater continuity, defrost timer or electronic controller settings, and defrost termination thermostats.

Thermostat and Controller Faults

Faulty thermostats or electronic controllers can cause a unit to run too warm, too cold, or to cycle incorrectly. We carry replacement controllers and thermostats for all major brands and can usually complete a controller replacement in under two hours.

Electrical Faults

Electrical faults in commercial refrigeration include tripped circuit breakers, failed solenoid valves, damaged wiring, and contactor failures. Our engineers carry out all electrical fault finding and repair work in compliance with BS 7671 wiring regulations.

Our Emergency Repair Process

When you call us with a refrigeration breakdown, we aim to have an engineer with you as quickly as possible. Here is how our emergency process works.

You call our 24/7 emergency line. Our call handler takes details of the fault symptoms, the equipment type and location, and your contact information. We dispatch the nearest available engineer to your site. The engineer arrives, diagnoses the fault, and carries out the repair using parts from their vehicle stock. Where parts are not immediately available, we arrange next-day parts delivery and return to complete the repair.

For clients on our priority response contract, we provide a guaranteed attendance within 4 hours of your call at any time of day or night.

What to Do Before the Engineer Arrives

If you have a refrigeration failure, the following steps help protect your stock and speed up the repair.

Check whether the fault is limited to one unit or affects multiple units on the same circuit. If multiple units have failed simultaneously, check the electrical supply: a tripped circuit breaker is often the cause. Do not turn the unit off and on repeatedly in an attempt to restart it. If a compressor is failing, repeated restart attempts can cause additional damage. Move high-value stock to alternative refrigeration if available. Call us immediately.

Frequently Asked Questions

How quickly can you attend a refrigeration breakdown in London?

For emergency call-outs, we aim to attend within 4 hours across London. For clients on our priority response contract, we provide a contractually guaranteed 4-hour attendance 24 hours a day, 7 days a week. Response times vary based on engineer location and traffic, but our London-wide coverage helps us achieve fast attendance across the capital.

Do you carry parts for all refrigeration brands?

We stock parts for all major commercial refrigeration brands including Foster, Williams, True, Gram, Hoshizaki, Lec, and Adande. For less common brands or specialised components, we can usually source parts on a next-day basis. We will always tell you what we can fix on the first visit and what will require a return visit.

How much does emergency refrigeration repair cost in London?

Emergency call-out charges cover travel and the first hour of labour, with additional labour charged per hour thereafter. Parts are charged at cost plus a handling margin. We provide a written quotation for any repair work before proceeding, so there are no surprises. Clients on our maintenance and priority contracts receive preferential labour rates for repair work.

Call our 24/7 emergency line now if your refrigeration has failed.